Privacy Policy
Last Updated: March 2026
We take privacy seriously at Lucky Ones. This page explains what personal information we collect from Australian players, how we use it, and what rights you have over your own data.
Our practices follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Where relevant, we also align with the General Data Protection Regulation (GDPR) for players in applicable regions.
If something here is unclear, we encourage you to reach out. Transparency is not just a legal obligation for us — it is how we do business.
1. Scope of This Policy
This policy applies to all users who interact with Lucky Ones Casino, including anyone who:
- Creates an account on our platform
- Makes a deposit or withdrawal in AU$
- Contacts our support team
- Visits our website without registering
By using our services, you acknowledge that we may process your personal data as described here. You can withdraw consent at any time, though some processing may be required by law regardless.
2. What Information We Collect
We only collect information that is necessary and relevant. Here is a breakdown:
| Data Type | Examples |
|---|---|
| Identity Data | Full name, date of birth, government-issued ID |
| Contact Data | Email address, phone number, residential address |
| Financial Data | Payment method details, AU$ transaction history |
| Technical Data | IP address, browser type, device identifiers |
| Usage Data | Pages visited, games played, session duration |
| Communications Data | Support chat logs, email correspondence |
We do not collect sensitive information such as racial origin, religious beliefs, or health data unless required by law or with your clear consent.
3. How We Collect Your Information
We gather data through several channels:
- Direct interactions — when you register, deposit funds, or contact support
- Automated technologies — cookies, server logs, and analytics tools active during your session
- Third parties — identity verification providers, payment processors, and fraud detection services
We never purchase personal data from data brokers or unrelated third parties.
4. Why We Use Your Information
4.1 Core Operational Purposes
We process your data primarily to run our platform. This includes verifying your identity, processing AU$ transactions, and maintaining your account. These purposes are necessary for the service to function.
4.2 Legal and Regulatory Compliance
As a licensed operator, we must meet Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. Some data processing is not optional — it is mandated by Australian law.
4.3 Responsible Gambling
We monitor gameplay patterns to identify signs of problem gambling. This is not surveillance — it is a duty of care. If we notice concerning activity, we may reach out or apply account limits.
4.4 Marketing (With Consent)
With your permission, we send promotional offers and updates. You can opt out at any time via your account settings or by contacting us directly.
5. How We Store and Protect Your Data
Your data is stored on secure servers located in Australia and within jurisdictions that meet equivalent data protection standards.
Security measures we use include:
- 256-bit SSL encryption on all data transfers
- Two-factor authentication for account access
- Regular penetration testing and security audits
- Strict internal access controls — staff only see data relevant to their role
No system is completely risk-free. But we invest significantly in keeping your information safe from unauthorised access, loss, or misuse.
6. Who We Share Your Information With
We do not sell your data. We only share it when necessary, and always under strict contractual obligations.
| Recipient | Reason for Sharing |
|---|---|
| Payment processors | To facilitate AU$ deposits and withdrawals |
| KYC/AML providers | To verify player identity as required by law |
| IT and hosting providers | To maintain platform infrastructure |
| Regulatory bodies | When legally required to report or disclose |
| Fraud prevention services | To detect and prevent financial crime |
Any third party we work with is required to handle your data according to Australian privacy standards.
7. Cookies and Tracking Technologies
7.1 What Cookies We Use
We use cookies to keep our platform running smoothly and to understand how players use the site. Cookie types include:
- Essential cookies — required for login sessions and basic functionality
- Analytics cookies — help us understand traffic and usage patterns
- Preference cookies — remember your settings between visits
- Marketing cookies — used only with your consent to show relevant offers
7.2 Managing Cookies
You can manage or disable cookies through your browser settings at any time. Note that turning off essential cookies may limit some platform features. Our cookie consent tool appears when you first visit the site.
8. Your Rights as a Player
Under the APPs and applicable law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Ask us to delete your data (subject to legal retention requirements)
- Object to or restrict certain types of processing
- Withdraw marketing consent at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact our privacy team using the details in Section 10.
9. How Long We Keep Your Data
We retain personal information only as long as necessary. Retention periods depend on the nature of the data and applicable legal obligations.
As a general guide:
- Account and identity data — 7 years after account closure, as required by AML regulations
- Financial transaction records — 7 years from the date of transaction
- Support communications — up to 3 years
- Marketing preferences — until you withdraw consent or close your account
After the relevant period, data is securely deleted or anonymised.
10. Contact Us
Have a question about your data? We are here to help.
You can reach our privacy team at:
Lucky Ones Casino — Privacy Team
Email: [email protected]
Response time: within 30 days of receiving your request
If you feel your concern has not been addressed, you have the right to contact the OAIC at www.oaic.gov.au.
We review this policy regularly. Any material changes will be communicated to registered players before taking effect.